FAQs About EDTEDP
Frequently Asked Questions
How can I order decants?
1: Browse our selection of niche & designer fragrances
2: Select an atomizer & size
3: “Add to cart” & “Proceed to Checkout”
What do I receive when I purchase a decant fragrance?
You will receive a genuine fragrance sample in the size of your choice. The atomizer will be labeled accordingly. Premium atomizers are labelled on the inner glass tube.
Can I request a fragrance that you don’t have listed?
Yes, let us know what you are looking for! If you are in search of a specific scent, and we don’t already have it listed – click the “Request fragrance” option under “Customer Care”.
Why is the color of my Fragrance different from the last time I bought it?
The color of a fragrance may vary based on batch. Color variations are normal & generally nothing to worry about. IF you have any major concerns, please email our customer care team.
What is the best way to preserve my fragrance?
Proper storage is the best way to preserve your sample. Prime places to store your fragrance include: drawers, closets, and medicine cabinets as they are dark & dry. Avoid exposure to direct heat & sunlight and extended humidity as it can alter the fragrance over time. Properly securing the lid after each application will also help the fragrance with evaporation.
Why isn’t my decant filled to the top?
We deliberately leave an small air gap at the top of the decant bottles as it allows pressurization in the atomizers. The air bubble does not affect the amount of liquid in your sample, we have taken that into account and you order has been made to measure.
What does Niche mean?
Niche is an exclusive and rare type of fragrance. If you are looking for a scent that no one else has or something unique, this is the good option for you.
Do you Accept returns?
Feel free to ask us any questions prior to ordering as all sales are considered final. We guarantee each fragrance to be 100% authentic. To ensure zero product tampering, we do not accept returns or exchanges. This is our way to guarantee that each product shipped out is authentic. Any defective items and/or damaged products can be returned for a replacement. However, only if we are notified within 3 business days (72 hours) of delivery. We require all email request for replacements have a photo identifying the issue. To return a product for an exchange you will need to obtain an “Return Merchandise Authorization” (RMA) number.
Please contact our customer care team at [email protected] for any issues with your order.
