We Do Not Accept Returns
Our Niche and Designer fragrance samples are 100% guaranteed by EDTEDP to be genuine and authentic perfumes. All fragrances are hand decanted from the original manufacturers bottle and are not altered or changed. We cannot guarantee products once they have been opened or used and therefore we do not accept returns.
Damaged Shipment –
In the event that you receive a damaged product; Email us within 3 days of receiving your shipment. Send us the details of the situation and attach a picture of the product as it was received. We will assist with a replacement or a refund for damage caused during shipping.
*Replacements will only be issued if an accurate & clear photo of claim is provided*
Wrong Item Received –
In the event that you receive the wrong fragrance; Email us within 3 days of receiving your shipment. Send us the details of the situation and attach a picture of the product as it was received. We will assist with a replacement or a refund for the mix-up.
*Replacements will only be issued if a picture of the full order & a clear photo of the incorrect fragrance is provided*
Please inspect your package asap upon receipt. If there are any issues with the order, contact us within 3 days of receiving your order. We will not replace or exchange any items or orders 5 days passed the date of receipt.
Orders Not Received –
If your order has been scanned delivered to the correct address/postal code – we will not replace or refund your order.
We are not responsible for any orders that are claimed lost or stolen after the time of delivery with valid proof of delivery.
USPS may pre-scan your shipment which will mark it as “delivered” while it is still in transit. Please allow a 2 to 3 grace period for shipments scanned as “delivered”.